Your Commitment to Us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between R. Keene & Sons and yourself.

Tickets are sold by R. Keene & Sons, which operates events under the trading name Over Farm.

No contract exists between you and R. Keene & Sons for the sale of any tickets until payment has been successfully processed in full. Once payment has been accepted, a binding contract is formed.

Prices

The description and price of tickets will be shown on the Over Farm website at the time you place your order. All prices are shown in UK Sterling and include any applicable taxes. There are no additional surcharges.

Prices may change at any time prior to purchase but will not change once payment has been completed. We accept most major credit and debit cards via our third‑party payment provider.

Online Security

Payments are processed securely via our third‑party payment provider. We do not store or have access to customers’ card details.

Limitation of Liability

R. Keene & Sons’ total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the tickets.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited under the Consumer Rights Act 2015.

R. Keene & Sons shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to internet or communications outages, fire, flood, severe weather, war, or acts of God, subject to the Refunds & Cancellations section below.

Severance

If any provision of these terms is held to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

Refunds & Cancellations

Customer Cancellations
Tickets are non‑refundable once purchased. No refunds are available for customer‑initiated cancellations for any reason.

Event Changes or Cancellation by Us
If we cancel an event, or make a material change that significantly affects your experience, you will be offered one of the following options:

• transfer your booking to an alternative available date, or

• receive a voucher code of equal value for use at a future event.

Where required by law, a refund will be offered.

Events Beyond Our Control
If an event is unable to proceed due to circumstances beyond our reasonable control, including severe weather or changes in government guidance or restrictions, the options above will apply.

Voucher codes issued under this policy may exclude certain events, including Barn on the Farm and will be subject to any stated validity periods.

Online Booking Conditions

Tickets purchased online may not be used in conjunction with any other offer. Tickets may not be resold or transferred.

We reserve the right to refuse entry to late arrivals where operationally necessary.

Any discounts or promotional offers are subject to availability, limited quantities, and time restrictions, and are available online only unless stated otherwise.

Please bring your booking reference number and/or booking confirmation email when attending the event.

Related Policies

These booking terms should be read alongside our Website Terms of Use and Privacy Policy, available on our website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.